JG
Jodi G
1 reviews | Active since Sept 2023
01 Sept 2023, 13:40
Good day
Good day. Today I got notified that my one card will be delivered within the next 2 -5 days. The only problem was, that it would've been delivered to my old address. Obviously, wanting to sort this out quickly, I tried to phone. Problem is, I was on hold for over 10 minutes even though I was 1st in line... I decided to hang up, and try the whatsapp option. I was very pleasantly surprised by quick and professional responce I recieved from Mapaseka Dinake. My address was updated and the courier was informed, and it took less time than the phone call I tried to make. Thank you Mapaseka for your fantastic assistance today. You my dear deserve a 5 star rating.
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Oneplan Insurance's replyOfficial
01 Sept 2023, 17:44Hi Jodi,
Thank you for the feedback on your interaction with Mapaseka. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are delighted to hear that despite the circumstances Mapaseka has made such a lasting impression on you and we will be sure to recognize her efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for the feedback on your interaction with Mapaseka. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are delighted to hear that despite the circumstances Mapaseka has made such a lasting impression on you and we will be sure to recognize her efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply01 Sept 2023, 17:44
Official
Hi Jodi,
Thank you for the feedback on your interaction with Mapaseka. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are delighted to hear that despite the circumstances Mapaseka has made such a lasting impression on you and we will be sure to recognize her efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for the feedback on your interaction with Mapaseka. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are delighted to hear that despite the circumstances Mapaseka has made such a lasting impression on you and we will be sure to recognize her efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan