MQ
Maveeky Q
1 reviews | Active since Feb 2024
13 Feb 2024, 14:07
good communication skills, not happy with the policy regulations though
I was assisted by Sibusiso Mtyiwazo in the sales department. very well-spoken and patient guy, great telephone etiquettes as well. However I'm not happy with the company's cancellation policy, it feels like a **** having to pay for something I haven't used but the matter was handled maturely.
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Oneplan Insurance's replyOfficial
13 Feb 2024, 15:32Good day Maveeky,
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. Our clients are important to us and we aim to provide them with the best service possible.
Kindly note that as per our policy terms and conditions it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the cancellation request was sent after the 7-day cooling off period there is a one (1) calendar month, notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. Our clients are important to us and we aim to provide them with the best service possible.
Kindly note that as per our policy terms and conditions it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the cancellation request was sent after the 7-day cooling off period there is a one (1) calendar month, notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply13 Feb 2024, 15:32
Official
Good day Maveeky,
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. Our clients are important to us and we aim to provide them with the best service possible.
Kindly note that as per our policy terms and conditions it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the cancellation request was sent after the 7-day cooling off period there is a one (1) calendar month, notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. Our clients are important to us and we aim to provide them with the best service possible.
Kindly note that as per our policy terms and conditions it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the cancellation request was sent after the 7-day cooling off period there is a one (1) calendar month, notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan