1 reviews | Active since Mar 2018
Good bye Oneplan, we will miss the good times
I am giving a three star because for years they supported our family without any issues, but this is my second review of them in two months where they failed us during the lockdown (Check my other review for a 2 star rating and what happened there). They gave us 2 month payment holiday because I lost all my income. I now found a new job with a small income, but enough to pay them. The thing is, I am only starting on Tuesday, thus I am only getting my first salary at the end of the month. Oneplan now refuses to help us out with one more month. Where everyone was willing to help 3 months, they only helped 2 months, not nearly enough to recover from loosing a job. Very few people can recover this quickly. Now we have to cancel years of great service, but once this is canceled and I get my first income I am going straight to some one else for our medicals. I do want to say thank you for the past few years, during the birth of my 3 kids and all our medical needs. It is really a sad day that we are forced to leave and that my salary is just one month too late to save our medical insurance.
We do sincerely apologize for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We do have your family member's best interest at heart. Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients. As per our policy schedule it states, We may grant one (1) premium holiday, at our discretion, no claims will be entertained during the period of the premium holiday. A premium holiday does not constitute a waiver of our rights.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We do sincerely apologize for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We do have your family member's best interest at heart. Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients. As per our policy schedule it states, We may grant one (1) premium holiday, at our discretion, no claims will be entertained during the period of the premium holiday. A premium holiday does not constitute a waiver of our rights.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
