I
Isabel
1 reviews | Active since Dec 2023
03 Dec 2023, 18:03
Good
Good.Just sometimes have to send claims more than once before it is approved.But everyone very friendly🤗
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Replies (1)
Oneplan Insurance's replyOfficial
03 Dec 2023, 21:48Hi Isabel
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note that for day-to-day claims, once the funds have been used, we will require a detailed invoice for the claim to be assessed accordingly which must include the services rendered.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note that for day-to-day claims, once the funds have been used, we will require a detailed invoice for the claim to be assessed accordingly which must include the services rendered.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply03 Dec 2023, 21:48
Official
Hi Isabel
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note that for day-to-day claims, once the funds have been used, we will require a detailed invoice for the claim to be assessed accordingly which must include the services rendered.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note that for day-to-day claims, once the funds have been used, we will require a detailed invoice for the claim to be assessed accordingly which must include the services rendered.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan