CV
Carol V
1 reviews | Active since Mar 2014
29 Dec 2021, 08:13
Going down!
Initially I was so impressed, but now the service is just going downhill. Could be that time of year, and unmotivated staff, but it is still very annoying and frustrating.
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Replies (1)
Oneplan Insurance's replyOfficial
29 Dec 2021, 17:17Hi Carol,
Thank you for taking the time to bring this to our attention.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. The claims have been assessed and approved, the payments will reflect in your bank account within a period of 4 - 7days.
With regards to the service, we have noted the points mentioned and we will endeavour to put in corrective measure to ensure that there isnt an ocurrance of the same nature.
Kind Regards
Oneplan
Thank you for taking the time to bring this to our attention.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. The claims have been assessed and approved, the payments will reflect in your bank account within a period of 4 - 7days.
With regards to the service, we have noted the points mentioned and we will endeavour to put in corrective measure to ensure that there isnt an ocurrance of the same nature.
Kind Regards
Oneplan
Oneplan Insurance's reply29 Dec 2021, 17:17
Official
Hi Carol,
Thank you for taking the time to bring this to our attention.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. The claims have been assessed and approved, the payments will reflect in your bank account within a period of 4 - 7days.
With regards to the service, we have noted the points mentioned and we will endeavour to put in corrective measure to ensure that there isnt an ocurrance of the same nature.
Kind Regards
Oneplan
Thank you for taking the time to bring this to our attention.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. The claims have been assessed and approved, the payments will reflect in your bank account within a period of 4 - 7days.
With regards to the service, we have noted the points mentioned and we will endeavour to put in corrective measure to ensure that there isnt an ocurrance of the same nature.
Kind Regards
Oneplan