MK
Martin K
1 reviews | Active since Feb 2018
16 Oct 2020, 13:16
Getting a quote - Not worth the effort
How difficult can it be to get a quote for my fiance who is looking for something to get her medical covered as and when needed. I provided the company with data on email (which they seem to ignore) and then they want to phone a person to give you the information via telephone (not having pen and paer with you), which makes it difficult if you have to try and remember things they told you when you are trying to compare the various products from various companies. Not worth the effort.
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Oneplan Insurance's replyOfficial
17 Oct 2020, 14:04Hi Martin,
Thank you for your feedback. We do take customer feedback seriously to improve our service and processes to ensure we meet our clients' expectations.
We do however due to the nature of our product need to get in contact with you and conduct a medical questionnaire so that a proper risk assessment can be done and a quote on the premium can be obtained.
Please see the editable application form with the medical questions sent to you via email on which you can have filled in for our underwriters to assess and then we can confirm the premium once done.
Kind Regards
Oneplan
Thank you for your feedback. We do take customer feedback seriously to improve our service and processes to ensure we meet our clients' expectations.
We do however due to the nature of our product need to get in contact with you and conduct a medical questionnaire so that a proper risk assessment can be done and a quote on the premium can be obtained.
Please see the editable application form with the medical questions sent to you via email on which you can have filled in for our underwriters to assess and then we can confirm the premium once done.
Kind Regards
Oneplan
Oneplan Insurance's reply17 Oct 2020, 14:04
Official
Hi Martin,
Thank you for your feedback. We do take customer feedback seriously to improve our service and processes to ensure we meet our clients' expectations.
We do however due to the nature of our product need to get in contact with you and conduct a medical questionnaire so that a proper risk assessment can be done and a quote on the premium can be obtained.
Please see the editable application form with the medical questions sent to you via email on which you can have filled in for our underwriters to assess and then we can confirm the premium once done.
Kind Regards
Oneplan
Thank you for your feedback. We do take customer feedback seriously to improve our service and processes to ensure we meet our clients' expectations.
We do however due to the nature of our product need to get in contact with you and conduct a medical questionnaire so that a proper risk assessment can be done and a quote on the premium can be obtained.
Please see the editable application form with the medical questions sent to you via email on which you can have filled in for our underwriters to assess and then we can confirm the premium once done.
Kind Regards
Oneplan