CV
Christin V
1 reviews | Active since Aug 2015
05 Jul 2025, 07:44
Get trained agents ....now really....
Once again I have to complain about submitting a claim, I always have to call them holding on for ages ...to point out the details they require with the response 'the claim cannot be prossed due to.....'
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Oneplan Insurance's replyOfficial
05 Jul 2025, 11:02Dear Christin ,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and would like to clarify that the claim in question could not be processed because the detailed invoice had not been submitted to be reviewed, hence the SMS and email notifications regarding this. The claim was reviewed and approved after you had submitted the detailed on our WhatsApp chat and confirmation was given to you on the chat.
Kindly note that you may either submit invoices on the mobile app, via email to *** with your policy number in the subject line, or via WhatsApp at *** and our team will happily assist and provide feedback.
Once again, we apologize for the experience you've had and look forward to a satisfactory experience with you!
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and would like to clarify that the claim in question could not be processed because the detailed invoice had not been submitted to be reviewed, hence the SMS and email notifications regarding this. The claim was reviewed and approved after you had submitted the detailed on our WhatsApp chat and confirmation was given to you on the chat.
Kindly note that you may either submit invoices on the mobile app, via email to *** with your policy number in the subject line, or via WhatsApp at *** and our team will happily assist and provide feedback.
Once again, we apologize for the experience you've had and look forward to a satisfactory experience with you!
Kind regards,
Oneplan.
Oneplan Insurance's reply05 Jul 2025, 11:02
Official
Dear Christin ,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and would like to clarify that the claim in question could not be processed because the detailed invoice had not been submitted to be reviewed, hence the SMS and email notifications regarding this. The claim was reviewed and approved after you had submitted the detailed on our WhatsApp chat and confirmation was given to you on the chat.
Kindly note that you may either submit invoices on the mobile app, via email to *** with your policy number in the subject line, or via WhatsApp at *** and our team will happily assist and provide feedback.
Once again, we apologize for the experience you've had and look forward to a satisfactory experience with you!
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and would like to clarify that the claim in question could not be processed because the detailed invoice had not been submitted to be reviewed, hence the SMS and email notifications regarding this. The claim was reviewed and approved after you had submitted the detailed on our WhatsApp chat and confirmation was given to you on the chat.
Kindly note that you may either submit invoices on the mobile app, via email to *** with your policy number in the subject line, or via WhatsApp at *** and our team will happily assist and provide feedback.
Once again, we apologize for the experience you've had and look forward to a satisfactory experience with you!
Kind regards,
Oneplan.