1 reviews | Active since Nov 2017
Garbage customer service, garbage policies,
I am truly disappointed with the level of service and attitude with which one plan has handled my account as a long standing customer. for the last few of years i have endured enough from the ineficiency of the app, there always being a reason why a claim submission cannot be approved, and always having to call and explain to them that the issue is not for the lack of me trying to keep my claims up to date. I am appalled in general. no care at all for the happinness of your customers, your systems require ongoing Research and development in order for you to become a cutting edge service provider. serious update. your app is ****. Invest in your staf fna train them - offer something they and your customers can be proud to give and receive,. you are dealing with people's lives and wellbeing, and you have actually caused me headaches with almost every dental, and GP visit. Not worth paying for this, i would've gotten more out of the last 12 years, had invested the amount of money i've thrown into your garbage can! One plan has lost me for good!
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations, as we value you as our client.
Due to the cover being a Health Insurance product, in order for claims to be finalized we require a detailed invoice including the practice number of a registered medical service provider. Clients are required to use the funds at a Registered Medical Service Provider. Services rendered by persons not registered are a general exclusion on the policy.
Kindly note that when claiming for day-to-day benefits, the initial claim must be processed and finalized before a new day-to-day claim can be loaded. The reason for this is for auditing purposes on our side as funds are loaded within 60 seconds onto your Onecard. In-hospital claims can still be processed as the day-to-day benefit differs from an in-hospital claim.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
As per our telephonic conversation, we have finalized the outstanding claims on your policy and all is on order. We will reach out to the service provider to obtain the eye test invoice and will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations, as we value you as our client.
Due to the cover being a Health Insurance product, in order for claims to be finalized we require a detailed invoice including the practice number of a registered medical service provider. Clients are required to use the funds at a Registered Medical Service Provider. Services rendered by persons not registered are a general exclusion on the policy.
Kindly note that when claiming for day-to-day benefits, the initial claim must be processed and finalized before a new day-to-day claim can be loaded. The reason for this is for auditing purposes on our side as funds are loaded within 60 seconds onto your Onecard. In-hospital claims can still be processed as the day-to-day benefit differs from an in-hospital claim.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
As per our telephonic conversation, we have finalized the outstanding claims on your policy and all is on order. We will reach out to the service provider to obtain the eye test invoice and will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have restored the experience.
Kind Regards,
Oneplan