I
Ivan
1 reviews | Active since Mar 2024
29 Jul 2024, 12:34
Gap Cover Client Service Nightmare
I have been trying to get in contact with someone at the oneplan gap cover claims department and no one at the call centre knows who can assist with this and I just end up being transferred around to numerous departments each saying "this is the incorrect department, let me transfer you to the correct department..." and this cycle just continues until someone says they will go ask someone at the correct department to call me back ASAP and I end up waiting for a few days until just calling back again and going through the same goose chase all over again.
If I didn't have OnePlan pet insurance (which is working great) I would have thought that I have been ****med by a **** Gap Cover company.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
29 Jul 2024, 13:19Dear Ivan,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards, Oneplan
Oneplan Insurance's reply29 Jul 2024, 13:19
Official
Dear Ivan,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards, Oneplan