vB
vanyah B
1 reviews | Active since Mar 2013
09 Dec 2025, 17:23
Funds loaded and later declined
I have no problem with the service or the explanation I received on WhatsApp regarding my query. However, would it not be better to decline the members request to load funds for a dental appointment as they have already used all their benefits? Then telling them after the appointment when they upload the documents. This will assist members that are new to the scheme, assuming sometimes there are oversights in their understanding of their benefits. Just a suggestion
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Oneplan Insurance's replyOfficial
09 Dec 2025, 17:53Hi Vanyah,
Thank you for sharing this thoughtful suggestion. We appreciate your perspective, especially in considering the experience of members who are new to the scheme. To support clarity and avoid misunderstandings, the annual and cover limits for each benefit are outlined in detail in the policy schedule. It’s an important document to review, as it provides a full explanation of the selected plan and how the claims processes work. Your feedback is valuable as it assists us improve our valued client's experience with our services.
Kind regards,
Oneplan.
Thank you for sharing this thoughtful suggestion. We appreciate your perspective, especially in considering the experience of members who are new to the scheme. To support clarity and avoid misunderstandings, the annual and cover limits for each benefit are outlined in detail in the policy schedule. It’s an important document to review, as it provides a full explanation of the selected plan and how the claims processes work. Your feedback is valuable as it assists us improve our valued client's experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply09 Dec 2025, 17:53
Official
Hi Vanyah,
Thank you for sharing this thoughtful suggestion. We appreciate your perspective, especially in considering the experience of members who are new to the scheme. To support clarity and avoid misunderstandings, the annual and cover limits for each benefit are outlined in detail in the policy schedule. It’s an important document to review, as it provides a full explanation of the selected plan and how the claims processes work. Your feedback is valuable as it assists us improve our valued client's experience with our services.
Kind regards,
Oneplan.
Thank you for sharing this thoughtful suggestion. We appreciate your perspective, especially in considering the experience of members who are new to the scheme. To support clarity and avoid misunderstandings, the annual and cover limits for each benefit are outlined in detail in the policy schedule. It’s an important document to review, as it provides a full explanation of the selected plan and how the claims processes work. Your feedback is valuable as it assists us improve our valued client's experience with our services.
Kind regards,
Oneplan.