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christa S
1 reviews | Active since Mar 2016
15 Apr 2026, 17:14
Frustration
I have never been so frustrated in my life as of this last week trying to sign up with oneplan car and household insurance. I thought by myself I have health insurance let's try the car insurance but the frustration in dealing with customer care took it to a whole new level. I am suppose to upload images of my car and household on the app but try explaining to the customer care center that the app doesn't allow me to do it is a task in itself. The more I say it's not allowing me the more they sending information on how to do it. Why aren't they not listening on what the customer are saying.. I sidder to think how the claim process is going to be. Is it worth it I am asking myself
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Replies (2)
Oneplan Insurance's replyOfficial
15 Apr 2026, 19:03Dear Christa,
Thank you for taking the time to share your feedback. We sincerely regret the frustration you have experienced during the onboarding process and appreciate the opportunity to address your concerns.
Thank you for taking the time to share your feedback. We sincerely regret the frustration you have experienced during the onboarding process and appreciate the opportunity to address your concerns.
We acknowledge that you reported difficulties uploading the required images via the Oneplan app. In response, our support team engaged with you on WhatsApp and provided alternative validation steps to accommodate the technical challenges you were experiencing. Unfortunately, these alternative steps were declined and not followed through.
While our team made every effort to assist and adapt the process to resolve the matter efficiently, validation is a mandatory requirement to proceed with the application. As a result, the process could not be completed at that stage.
In line with your request, the matter has now been escalated for a manager call, and a manager will contact you to discuss your concerns further and address any outstanding issues.
We value your feedback, as it helps us improve our service delivery. Please be assured that our claims and onboarding processes are governed by clear guidelines to ensure consistency, accuracy, and fair treatment of all clients.
We trust that this provides clarity and look forward to resolving the matter with you during the escalation call.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply15 Apr 2026, 19:03
Official
Dear Christa,
Thank you for taking the time to share your feedback. We sincerely regret the frustration you have experienced during the onboarding process and appreciate the opportunity to address your concerns.
Thank you for taking the time to share your feedback. We sincerely regret the frustration you have experienced during the onboarding process and appreciate the opportunity to address your concerns.
We acknowledge that you reported difficulties uploading the required images via the Oneplan app. In response, our support team engaged with you on WhatsApp and provided alternative validation steps to accommodate the technical challenges you were experiencing. Unfortunately, these alternative steps were declined and not followed through.
While our team made every effort to assist and adapt the process to resolve the matter efficiently, validation is a mandatory requirement to proceed with the application. As a result, the process could not be completed at that stage.
In line with your request, the matter has now been escalated for a manager call, and a manager will contact you to discuss your concerns further and address any outstanding issues.
We value your feedback, as it helps us improve our service delivery. Please be assured that our claims and onboarding processes are governed by clear guidelines to ensure consistency, accuracy, and fair treatment of all clients.
We trust that this provides clarity and look forward to resolving the matter with you during the escalation call.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's replyOfficial
20 Apr 2026, 15:52Dear Christa,
Thank you for taking the time to share your feedback. We sincerely regret the frustration you have experienced due to the delay in getting back to you.
We have noted that a consultant from our team has been in contact with you to assist with the process and we delighted to know that the matter has been resolved.
Once again, we truly apologise for the inconvenience caused to you and look forward to restoring your faith in our services!
Kind regards,
Oneplan.
Thank you for taking the time to share your feedback. We sincerely regret the frustration you have experienced due to the delay in getting back to you.
We have noted that a consultant from our team has been in contact with you to assist with the process and we delighted to know that the matter has been resolved.
Once again, we truly apologise for the inconvenience caused to you and look forward to restoring your faith in our services!
Kind regards,
Oneplan.
Oneplan Insurance's reply20 Apr 2026, 15:52
Official
Dear Christa,
Thank you for taking the time to share your feedback. We sincerely regret the frustration you have experienced due to the delay in getting back to you.
We have noted that a consultant from our team has been in contact with you to assist with the process and we delighted to know that the matter has been resolved.
Once again, we truly apologise for the inconvenience caused to you and look forward to restoring your faith in our services!
Kind regards,
Oneplan.
Thank you for taking the time to share your feedback. We sincerely regret the frustration you have experienced due to the delay in getting back to you.
We have noted that a consultant from our team has been in contact with you to assist with the process and we delighted to know that the matter has been resolved.
Once again, we truly apologise for the inconvenience caused to you and look forward to restoring your faith in our services!
Kind regards,
Oneplan.