ML
Michelle L
1 reviews | Active since Jun 2014
04 Apr 2023, 22:46
Frustratingly poor service
Not helpful and poor service... Submitted my claim for pet insurance for my now deceased dog on the 15th of March. When enquiring about my claim I was told to wait 14 days, After 14 days I enquired again and was told I would be emailed. No email received, enquired again and only after the 3rd enquiry was I told they needed more documentation. This should have been requested when I submitted my claim!!!! This is just poor service, why must we/I struggle to get claims sorted. #veryfrustrated
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Replies (2)ML
Michelle L's updateReviewer Update
05 Apr 2023, 13:12Thank you to Heather Webster for handling my problem promptly, really appreciated. Went from being frustrated to very glad I use Oneplan as my pet insurer
ML
Michelle L's update05 Apr 2023, 13:12
Reviewer Update
Thank you to Heather Webster for handling my problem promptly, really appreciated. Went from being frustrated to very glad I use Oneplan as my pet insurer
Oneplan Insurance's replyOfficial
05 Apr 2023, 15:52Good day Michelle,
Thank you for reaching out to us and for allowing us the opportunity to further assist you.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
As per our email communication sent to your listed email address the claim for your fur-baby has been approved and finalized.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for reaching out to us and for allowing us the opportunity to further assist you.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
As per our email communication sent to your listed email address the claim for your fur-baby has been approved and finalized.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Apr 2023, 15:52
Official
Good day Michelle,
Thank you for reaching out to us and for allowing us the opportunity to further assist you.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
As per our email communication sent to your listed email address the claim for your fur-baby has been approved and finalized.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for reaching out to us and for allowing us the opportunity to further assist you.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
As per our email communication sent to your listed email address the claim for your fur-baby has been approved and finalized.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan