VR
Ver R
1 reviews | Active since Mar 2009
26 May 2024, 12:28
Frustrating refund of claim
Oneplan does not have standardized claim assessment protocols in place. This means your claim gets rejected, whereas, a similar claim, with the stamp, same doctor, same format were previously approved. This delays refunds payable to you which causes a huge imposition especially if youre a pensioner relying on that refund. Quite frustrating and poor service..
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Oneplan Insurance's replyOfficial
26 May 2024, 19:53Dear Ver Ray,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Please rest assured that this matter will be investigated, as we do value all our clients.
Kindly note when claiming for day-to-day benefits, we will require a detailed invoice reflecting the client’s name with the services rendered as well as the Doctors details in order for the claim to be processed accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kindly note when claiming for day-to-day benefits, we will require a detailed invoice reflecting the client’s name with the services rendered as well as the Doctors details in order for the claim to be processed accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply26 May 2024, 19:53
Official
Dear Ver Ray,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Please rest assured that this matter will be investigated, as we do value all our clients.
Kindly note when claiming for day-to-day benefits, we will require a detailed invoice reflecting the client’s name with the services rendered as well as the Doctors details in order for the claim to be processed accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kindly note when claiming for day-to-day benefits, we will require a detailed invoice reflecting the client’s name with the services rendered as well as the Doctors details in order for the claim to be processed accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan