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Carla S
1 reviews | Active since Jul 2024
05 Jul 2024, 10:49
Frustrating Experience with Oneplan: Cancellation Ignored and Poor Communication
I followed all the proper procedures to cancel my medical insurance with Oneplan. I sent the required email and spoke to an agent to confirm the cancellation. Despite this, they continue to attempt to debit my account monthly and send emails threatening to suspend my insurance for non-payment. How can it be suspended when I've already canceled it?
Additionally, their customer service is unresponsive; the provided contact number always goes straight to voicemail.
I would not recommend this medical insurance to anyone.
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Oneplan Insurance's replyOfficial
05 Jul 2024, 11:58Dear Carla,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, We received your request for cancellation on the 5th of June 2024 and your policy is set to cancel for 01 August 2024.
According to our policy terms and conditions, there is a thirty-one (31) day (one calendar month) notice period for all cancellation requests.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Jul 2024, 11:58
Official
Dear Carla,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, We received your request for cancellation on the 5th of June 2024 and your policy is set to cancel for 01 August 2024.
According to our policy terms and conditions, there is a thirty-one (31) day (one calendar month) notice period for all cancellation requests.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan