GP
Geoffrey P
1 reviews | Active since Nov 2020
15 Nov 2023, 11:58
Frustrating Claim pr...
Frustrating Claim process
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Replies (1)
Oneplan Insurance's replyOfficial
15 Nov 2023, 15:28Hi Geoff,
Thank you for sharing your service experience with us. We sincerely apologize for any issues you may have experienced with regard to our claims process.
Kindly note that electronic communication will be sent, once the claim has been finalized, any refunds that are processed into the Onecard reflects within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
We hope that you have a pleasant experience going forward. Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We sincerely apologize for any issues you may have experienced with regard to our claims process.
Kindly note that electronic communication will be sent, once the claim has been finalized, any refunds that are processed into the Onecard reflects within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
We hope that you have a pleasant experience going forward. Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Nov 2023, 15:28
Official
Hi Geoff,
Thank you for sharing your service experience with us. We sincerely apologize for any issues you may have experienced with regard to our claims process.
Kindly note that electronic communication will be sent, once the claim has been finalized, any refunds that are processed into the Onecard reflects within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
We hope that you have a pleasant experience going forward. Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We sincerely apologize for any issues you may have experienced with regard to our claims process.
Kindly note that electronic communication will be sent, once the claim has been finalized, any refunds that are processed into the Onecard reflects within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
We hope that you have a pleasant experience going forward. Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan