NN
Nomzamo N
1 reviews | Active since Aug 2022
16 Aug 2022, 08:48
Frustrating
I have been trying to cancel my policy for days now, no one seems to know how to assist me. They toss me from. Department to department with no assistance at all.
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Replies (1)
Oneplan Insurance's replyOfficial
16 Aug 2022, 09:13Good day Nomzamo,
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that your policy will be set to cancel for the 01/09/2022 as we received your cancellation request within the 7-day cooling off period and therefore no debit order will go off your account. You will receive formal communication to your listed email address confirming the cancellation.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We are sad to see you go, but we do hope to have you part of the Oneplan Family again.
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that your policy will be set to cancel for the 01/09/2022 as we received your cancellation request within the 7-day cooling off period and therefore no debit order will go off your account. You will receive formal communication to your listed email address confirming the cancellation.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We are sad to see you go, but we do hope to have you part of the Oneplan Family again.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply16 Aug 2022, 09:13
Official
Good day Nomzamo,
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that your policy will be set to cancel for the 01/09/2022 as we received your cancellation request within the 7-day cooling off period and therefore no debit order will go off your account. You will receive formal communication to your listed email address confirming the cancellation.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We are sad to see you go, but we do hope to have you part of the Oneplan Family again.
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that your policy will be set to cancel for the 01/09/2022 as we received your cancellation request within the 7-day cooling off period and therefore no debit order will go off your account. You will receive formal communication to your listed email address confirming the cancellation.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We are sad to see you go, but we do hope to have you part of the Oneplan Family again.
Kind Regards,
Oneplan
Oneplan