1 reviews | Active since Jun 2011
Frustrated beyond words
I have been with Oneplan for more than 12 years. But never have I been so disappointed with them. One would think with the technology available to us, things would go smoother. For more than 2 weeks now, I have struggled to get claims sorted. I have struggled to communicate with consultants through whatsapp and on the desktop chat online. Today I have waited more than 4 hours and STILL nothing. On Friday I had consultant Patience who assisted me and she was absolutely wonderful, wish I had a direct line to just communicate with her. You have to get approval for specialist visits. But good luck on getting those documents through to anyone and making sure they have received it. As I have learned the last 2 and half weeks that you need to double check everything on Oneplan to make sure it is done. Very disappointed in how Oneplan was always amazing to use and now it feels like one big frustration when you need something done.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client
Kindly note that we have been attempting to contact you on the listed number; however, it is to no avail.
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client
Kindly note that we have been attempting to contact you on the listed number; however, it is to no avail.
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan