From customer service to receiving cover was easy

From customer service to receiving cover was easy. I had made an error on my end with regards to scripted medication and bad communication at the pharmacy which ended in me using my oneplan funds without an invoice. Oneplan notified me they could not process the claim without the invoice, and after struggling with the pharmacy, I contacted Oneplan again on whatsapp and Lucy assisted me in a kind way to rectify the problem. Instead of hounding me and making it a lengthy query - Lucy directed me to an online payment portal where I could pay back the exact amount (which I was happy to do as it was an error on my end). Customer service is really lovely with Oneplan.