From bad to worse in just a few weeks.

I signed up for Oneplan pet insurance in late January with my two Boston Terriers. Getting access to the app was a nightmare—days of errors and unresponsive WhatsApp support (sometimes taking 3+ hours for a reply). Phoning the call center was much better. Once I finally accessed the app, updating my information and uploading documents seemed promising. I even added pictures of my dogs, but frustratingly, you can't add descriptions.

Last week, Oneplan texted me, asking for dog photos. This was impossible on the app—it's buggy and kept crashing when I uploaded pictures to the 2 profiles. Back to the phone! Fortunately, Mapula Khakhathiba was helpful and provided an email address for submitting photos. I emailed them on January 5th, received confirmation of receipt, and followed up twice since, but no response. Nothing.

It's been less than a month, and I already regret joining Oneplan. If admin tasks are this difficult, what will happen if I need to use the insurance for my dogs? The poor service and terrible app are pushing me to cancel my policy.