LT
Lexee T
1 reviews | Active since Nov 2021
25 Jul 2022, 20:16
**********
This insurance scheme is a *****. After cancelling the insurance, they attempted to deducted double my premiums as payment for what i owe, even though this was not what was agreed to. I have had to close my bank account because they have been performing suspicious activities on my account everytime they had to take the debit order. I am extremely unhappy. I would never recommend it.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
26 Jul 2022, 09:35Good day Lexee,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation records on our system reflect that we received your request for cancellation of the policy on the 09th of July 2022 and your cancellation request was processed on the 13th of July 2022. Please note that your policy has been set to cancel and electronic communication confirming your cancellation was sent to your listed email address. As per our policy terms and conditions there is a 30 days’ notice period for cancellations. Kindly note should there be a failed or rejected debit on your monthly premium, Oneplan reserves the right to collect any failed or rejected premiums through debit order and/or double debit the nominated bank account with the outstanding premium and the following month’s premium.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have since proceeded to send an email to your listed email address with the relevant payment information.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation records on our system reflect that we received your request for cancellation of the policy on the 09th of July 2022 and your cancellation request was processed on the 13th of July 2022. Please note that your policy has been set to cancel and electronic communication confirming your cancellation was sent to your listed email address. As per our policy terms and conditions there is a 30 days’ notice period for cancellations. Kindly note should there be a failed or rejected debit on your monthly premium, Oneplan reserves the right to collect any failed or rejected premiums through debit order and/or double debit the nominated bank account with the outstanding premium and the following month’s premium.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have since proceeded to send an email to your listed email address with the relevant payment information.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply26 Jul 2022, 09:35
Official
Good day Lexee,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation records on our system reflect that we received your request for cancellation of the policy on the 09th of July 2022 and your cancellation request was processed on the 13th of July 2022. Please note that your policy has been set to cancel and electronic communication confirming your cancellation was sent to your listed email address. As per our policy terms and conditions there is a 30 days’ notice period for cancellations. Kindly note should there be a failed or rejected debit on your monthly premium, Oneplan reserves the right to collect any failed or rejected premiums through debit order and/or double debit the nominated bank account with the outstanding premium and the following month’s premium.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have since proceeded to send an email to your listed email address with the relevant payment information.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation records on our system reflect that we received your request for cancellation of the policy on the 09th of July 2022 and your cancellation request was processed on the 13th of July 2022. Please note that your policy has been set to cancel and electronic communication confirming your cancellation was sent to your listed email address. As per our policy terms and conditions there is a 30 days’ notice period for cancellations. Kindly note should there be a failed or rejected debit on your monthly premium, Oneplan reserves the right to collect any failed or rejected premiums through debit order and/or double debit the nominated bank account with the outstanding premium and the following month’s premium.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have since proceeded to send an email to your listed email address with the relevant payment information.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan