JS
Jessica S

1 reviews | Active since Jul 2011

07 Jun 2019, 11:18

********** DEBIT FROM MY ACCOUNT FOR A CARD I DID NOT ORDER

My refund has not been done in the promised period of 10 days.

1. you will issue my card at no cost 2. you will refund my money by COB on 10.06.2019 3. telephonic apology from a senior managment person from ONEPLAN

OR I WILL REPORT THIS MATTER TO THE FINANCIAL OMBUDSMAN

you fradulently took money from my account despite my numerous advice to you not to issue a card. you issued the card, attempted to deliver it and charged me.

So in view of my terrible service from you, this year you will issue my card for free and refund my card fee

Again I will report you the the financial combudsman by COB on Monday 10.06.2019 unless the above is done

SEE MY EMAIL TOYOU FOR DETAILS OF MY ACCOUNT

0
Replies (1)
Oneplan Insurance
Oneplan Insurance's reply07 Jun 2019, 15:14
Official
Hi Jessica,

We are truly sorry to hear about your experience with us and for any inconvenience caused by this.
Kindly note that we have tried contacting you to no avail. May you kindly send an email to *** with a convenient time to be contacted in order to resolve the matter.

We look forward to hearing from you.

Regards,
The Oneplan Team