HM
Hlengiwe M
1 reviews | Active since Sept 2013
18 Feb 2023, 12:33
*****
I took out a policy for my parent. They passed away in December 2022. I sent death certificate and all required documents to cancel the policy. I received an email that policy was cancelled. The on the 1st of February 2023 a debit went off. I phoned them to rectify this and they said I will receive a refund within 14 days. I haven't received a refund instead they debited again on the 17th of February 2023. This is a *****. How do they debit for someone that has passed away!!!
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Oneplan Insurance's replyOfficial
18 Feb 2023, 14:18Good day Hlengiwe,
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family. Please accept our deepest sympathies for all that you have experienced.
Kindly note that any refunds that are due to you will be processed accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand in the hopes to provide clarity on the above matter.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family. Please accept our deepest sympathies for all that you have experienced.
Kindly note that any refunds that are due to you will be processed accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand in the hopes to provide clarity on the above matter.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply18 Feb 2023, 14:18
Official
Good day Hlengiwe,
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family. Please accept our deepest sympathies for all that you have experienced.
Kindly note that any refunds that are due to you will be processed accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand in the hopes to provide clarity on the above matter.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family. Please accept our deepest sympathies for all that you have experienced.
Kindly note that any refunds that are due to you will be processed accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand in the hopes to provide clarity on the above matter.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan