lB
lebogang B
1 reviews | Active since May 2020
02 Mar 2021, 08:49
*****
Oneplan at it again , they have been debit my account for the past five years today when I try to claim they send a mail saying the claim is unsuccessful because they cancelled my policy however they are still deducting money from my account
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Oneplan Insurance's replyOfficial
02 Mar 2021, 11:21Good day Lebogang,
We would like to apologize for the inconvenience caused. We have acknowledged your complaint and we are dealing with it accordingly.
As per the discussion with Mrs Maubane, we have discovered that the incorrect policy number has been provided. Please note the correct policy number is ***8. The policy is not canceled and is in an active status on our system.
Kindly note there are annual cover limits on all our cover types and certain terms and conditions are always applicable. These are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We will process the invoices once we receive it and we will revert to you with the relevant feedback. We hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We would like to apologize for the inconvenience caused. We have acknowledged your complaint and we are dealing with it accordingly.
As per the discussion with Mrs Maubane, we have discovered that the incorrect policy number has been provided. Please note the correct policy number is ***8. The policy is not canceled and is in an active status on our system.
Kindly note there are annual cover limits on all our cover types and certain terms and conditions are always applicable. These are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We will process the invoices once we receive it and we will revert to you with the relevant feedback. We hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Mar 2021, 11:21
Official
Good day Lebogang,
We would like to apologize for the inconvenience caused. We have acknowledged your complaint and we are dealing with it accordingly.
As per the discussion with Mrs Maubane, we have discovered that the incorrect policy number has been provided. Please note the correct policy number is ***8. The policy is not canceled and is in an active status on our system.
Kindly note there are annual cover limits on all our cover types and certain terms and conditions are always applicable. These are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We will process the invoices once we receive it and we will revert to you with the relevant feedback. We hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We would like to apologize for the inconvenience caused. We have acknowledged your complaint and we are dealing with it accordingly.
As per the discussion with Mrs Maubane, we have discovered that the incorrect policy number has been provided. Please note the correct policy number is ***8. The policy is not canceled and is in an active status on our system.
Kindly note there are annual cover limits on all our cover types and certain terms and conditions are always applicable. These are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We will process the invoices once we receive it and we will revert to you with the relevant feedback. We hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan