*****
<p>Cancellation of policy has been accepted end of January 2017. Every month since then they have been debiting my account each month without my authorisation. On the 2nd of MAY 2017 I recieve a SMS saying my policy is now active. I have writen proof of cancellation and acceptance of cancellation. My next step will be to report this to the FSB.</p> <p> </p> <p>Reopening a policy without my consent is *****.</p>
Hi Wiehann,
Thank you for taking our call and allowing us the opportunity to resolve this.
We apologise for the inconvenience caused by this whole ordeal and rest assured that the policy has been cancelled and there will be no further debits going off of your account.
As discussed please forward us a copy of your bank statement highlighting the bank charges incurred and we'll motivate with our finance department to have the bank charges refunded to you.
Once again we apologise for the inconvenience caused.
Kind Regards
OnePlan
Hi Wiehann,
Thank you for taking our call and allowing us the opportunity to resolve this.
We apologise for the inconvenience caused by this whole ordeal and rest assured that the policy has been cancelled and there will be no further debits going off of your account.
As discussed please forward us a copy of your bank statement highlighting the bank charges incurred and we'll motivate with our finance department to have the bank charges refunded to you.
Once again we apologise for the inconvenience caused.
Kind Regards
OnePlan