Found to very efficient with my own ignorance

Hi Ian,

Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible. 
   
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***, one of our consultants will be in contact with you to assist you further regarding any issues you may be experiencing.
  
Thank you for choosing Oneplan for your insurance needs. 
 
Kind Regards,
Oneplan