Formal Complaint – Claim Submission and Account Blocking

Dear Oneplan,

I am extremely dissatisfied with the way my claim submissions have been handled. I have already provided:

The official invoice from the radiology department

The invoice sticker

Proof of payment (cash)

The actual X-rays of my son

Despite submitting all of this, you continue to demand additional details without justification. Now I am being told that my account may be blocked. This is unacceptable.

I have comp**** fully with the requirements and provided clear evidence. Your repeated requests and threats to block my account are unreasonable and cause unnecessary stress. I expect my claim to be processed immediately and my account to remain active without further obstruction.

Please resolve this matter urgently and confirm that my claim will be honoured.

Sincerely, Virgilene January