EH
Eugene H
1 reviews | Active since Aug 2021
14 Aug 2024, 14:06
First one's free
These insurance companies all operate under the same principle as those selling illicit narcotics. First time is always free. First claim always goes smoothly with zero problems; even processed on the first day. As soon as you need help beyond that your policy goes into the compost pile with all the rest. Racket
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Replies (2)
Oneplan Insurance's replyOfficial
14 Aug 2024, 16:14Dear Eugene,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience that we have caused you. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that should a client experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience that we have caused you. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that should a client experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Oneplan Insurance's reply14 Aug 2024, 16:14
Official
Dear Eugene,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience that we have caused you. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that should a client experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience that we have caused you. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that should a client experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
EH
Eugene H's updateReviewer Update
14 Aug 2024, 17:21How on earth should I suspect there is even an issue if you send me an SMS to confirm that you've received the claim. It's purposefully designed to make the client do follow up after follow up until they lose the will to keep trying
EH
Eugene H's update14 Aug 2024, 17:21
Reviewer Update
How on earth should I suspect there is even an issue if you send me an SMS to confirm that you've received the claim. It's purposefully designed to make the client do follow up after follow up until they lose the will to keep trying