First my admission was rejected and now the prescribed iron supplement was also rejected without checking why it was prescribed

Dear Ntsepa, 

Thank you for bringing this matter to our attention. 

We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client. 

We have reviewed your complaint and will be in contact with you to discuss the matter further. 

Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services. 

Kind regards,
Oneplan.