Feels misled by OnePlan
I feel misled by OnePlan. I was shopping around for a hospital plan for my parents. I was told that there are no waiting periods. When I asked for the card after a first premium was paid in November, I was told that the card only gets sends after a month to ensure that we stick to the waiting period. A waiting period which I was told doesn't exist.
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Oneplan Insurance's replyOfficial
14 Dec 2020, 17:05Good day Masutane,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
As per our telephonic discussion, thank you for allowing us to investigate the matter further.
We will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
As per our telephonic discussion, thank you for allowing us to investigate the matter further.
We will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Oneplan Insurance's reply14 Dec 2020, 17:05
Official
Good day Masutane,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
As per our telephonic discussion, thank you for allowing us to investigate the matter further.
We will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
As per our telephonic discussion, thank you for allowing us to investigate the matter further.
We will revert to you with the relevant feedback.
Kind Regards,
Oneplan