1 reviews | Active since Apr 2021
Fed up with terrible service!!
If I could give One Plan minus 5 stars I would!! We joined 1 plan in January, after 4 weeks I followed up on my cards and was told there was a system fault they were never ordered and they will send me a temporary card in the meentime, went to the Dr beginning of March, loaded the claim 7am and by 12:00 when I wanted to pay at the Dr's office the funds were not loaded yet so I had to pay out of pocket and struggled a week and a half to get my refund. Now they are deducting R300 more than what my monthly premium is, i phoned One Plan and spoke to Lucy to find out what is going on, she couldnt give me any answers and said she will discuss it with the accounts department and phone me back today still. . . 6 pm and still no feedback???? Utterly pathetic service, I will never recommend One Plan to anyone and I shouldnt have believed the good stories I was told about Oneplan. 3 months on One Plan and i am already cancelling!!
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hello peter posting has reached us. Please rest assured that this matter will be investigated, as we do value our clients.
Kindly note that records on our system reflect that a refund of R300 was processed into your listed bank account today. Please take note that the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hello peter posting has reached us. Please rest assured that this matter will be investigated, as we do value our clients.
Kindly note that records on our system reflect that a refund of R300 was processed into your listed bank account today. Please take note that the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan