PD
Paul D
1 reviews | Active since Aug 2023
09 Sept 2023, 12:35
Fast response, but t...
Fast response, but this one for asking me to go back to the doctor for the rendered services is totally out, kindly fone the surgery to verify what was done to the patient
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Oneplan Insurance's replyOfficial
10 Sept 2023, 12:03Hi Paul,
Thank you for taking the time to compliment the team. Our clients are important to us, and we hope to provide them with the best service possible.
Kindly note for claims to be processed accordingly we do require clear invoices and receipts reflecting the services rendered. Should you wish to load funds for another day-to-day claim, we would require the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
We have acknowledged your request and will be in contact with the relevant feedback.
Kind Regards,
Oneplan
Thank you for taking the time to compliment the team. Our clients are important to us, and we hope to provide them with the best service possible.
Kindly note for claims to be processed accordingly we do require clear invoices and receipts reflecting the services rendered. Should you wish to load funds for another day-to-day claim, we would require the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
We have acknowledged your request and will be in contact with the relevant feedback.
Kind Regards,
Oneplan
Oneplan Insurance's reply10 Sept 2023, 12:03
Official
Hi Paul,
Thank you for taking the time to compliment the team. Our clients are important to us, and we hope to provide them with the best service possible.
Kindly note for claims to be processed accordingly we do require clear invoices and receipts reflecting the services rendered. Should you wish to load funds for another day-to-day claim, we would require the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
We have acknowledged your request and will be in contact with the relevant feedback.
Kind Regards,
Oneplan
Thank you for taking the time to compliment the team. Our clients are important to us, and we hope to provide them with the best service possible.
Kindly note for claims to be processed accordingly we do require clear invoices and receipts reflecting the services rendered. Should you wish to load funds for another day-to-day claim, we would require the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
We have acknowledged your request and will be in contact with the relevant feedback.
Kind Regards,
Oneplan