PJVW
Pieter Johan Van Wyk

1 reviews | Active since Aug 2019

17 Feb 2021, 12:03

Fast and friendly service!!!

Today my poor cat had a accident.....her first accident. She's my baby and i was so stressed out. My husband phoned oneplan and tamarine herbert assisted him, helping him through the process. She was so kind and helpful! They immediately paid the vet visit amount to the card. Thank you tammy for your friendly service!

Then also i would like to thank Anele, she kindly assisted me with a quick response on the oneplan app chat,due to the vets card machine was offline and i had to withdraw the amount at the atm to pay the vet bill. I've loaded the atm slip and vets invoice on the app. THANK YOU SO MUCH TAMMY AND ANELE FOR THE EXCELLENT SERVICE!!! I would definitely recommend oneplan to everyone! Hassle free, less stress! So you can focus on your furry baby!

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply17 Feb 2021, 16:52
Official
Hi Pieter,

We are sad to hear about the events that have occurred with your fur-baby Tienkie.  Our fur-family is important to us and we hope to provide them with the best service possible. 
 
Thank you for sharing your service experience with us and for taking the time to compliment Tamarine and Anele. We are pleased to hear that we were able to create a memorable experience for you. 
Please give our love to Tienkie and we hope that she has a speedy recovery.

We look forward to keeping you impressed for the years to come. 
   
Kind Regards,
Oneplan