MT
Margie T

1 reviews | Active since Jul 2018

19 Jul 2024, 10:53

Fantastic service

I just want to send a heartfelt thank you to one plan health insurance .Recently my husband had a stroke .at the linmed ER they stabilised him one plan issued a authorization number, however he had to be transferred to another hospital where he was admitted as they had no beds available in their high care .I contacted Denzil later and he helped me to esculate the claim to dread disease cover .A big thank you to Denzil for his professional yet compassionate way he dealt with me and for all he did .One plan had my back when I really needed it the most I cannot sing your praises enough .I have been a member of one plan since 2010 and they have never let me down through the small things and the big things .Your team of representatives are outstanding and the cover I’ve received is exceptional ,especially when you are under extreme pressure and don’t know if you coming or going .Thank you seems so insignificant for the enormous relief I felt knowing that you were there for me .One plan you guys rock a very grateful THANK YOU for making things easier for me .

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Replies (3)
Oneplan Insurance
Oneplan Insurance's reply19 Jul 2024, 13:55
Official
Hi Margie,

Thank you for sharing your service experience with us. We are so sorry to hear about your husband's diagnosis, we hope each new day brings him, closer to a full and speedy recovery. 

We’re pleased to hear that despite the circumstances Denzil and the team assisted you with excellent customer service in your time of need. Our clients are important to us, and we aim to provide them with the best service possible. We are delighted that you have found an insurer who exceeds your expectations as we strive to be as transparent with our clients as possible so that they have a clear understanding of our offering, and we are so proud of the team for assisting you as nicely as they did, and we will surely pass the message on.
  
Our well wishes are with you and your family.
  
Thank you for choosing Oneplan for your insurance needs. We look forward to keeping you impressed for the years to come.
  
Kind Regards,
Oneplan 
MT
Margie T's update19 Jul 2024, 15:53
Reviewer Update
I didn’t expect a reply but thank you and bless you
Oneplan Insurance
Oneplan Insurance's reply19 Jul 2024, 16:14
Official
Hi Margie,

It's only our pleasure.
Blessings to you.

Kind Regards,
Oneplan