1 reviews | Active since Dec 2021
False promises on 2 cards
I was never so irritated as disappointed. When I signed our 3 pets up I asked if we could have 2 cards because if 1 of us needs to rush our pet to the vet then we don't have to try and find the other one first. Their reply "Oh that's not a problem, just pay for the extra card" I paid for both cards however they keep deactivating the 2nd card. What's the reason? When you get a new card we deactivate the old card. This morning I lost it. Had to explain all over again. It's not a new card it's a 2nd card. Two of our children have to go for their vaccinations and I am at work and had to sort everything our while the other mommy is at home trying to sort the children out. This is not on it's stressful enough and now we have to run in square circles.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning that you had to contact us on multiple occasions to have this matter resolved, this is not the level of service that we aim to provide our clients with.
As per our telephonic discussion earlier today, please rest assured that this matter has been resolved and that measures have been put in place to ensure that we do not have same experience again.
Kind regards
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning that you had to contact us on multiple occasions to have this matter resolved, this is not the level of service that we aim to provide our clients with.
As per our telephonic discussion earlier today, please rest assured that this matter has been resolved and that measures have been put in place to ensure that we do not have same experience again.
Kind regards
Oneplan