False Promises

I Joined in June 2016 and had my first debit order come off 2/7 and then a second debit order 2/8 and about to have a third on the 2/9 but to date have had no medical card delivered. All my e mails get answered no problem with the excuse of damaged cards and promises for the next week , and the next etc . After 1 month on the policy my premium had an annual increase ..I have found the call center very friendly but am now at the point where I have cancelled my debit order and want a full refund for the past 2 debit orders and R150x 2 for the cards which I have yet to receive.I could have banked the +_ R 6000 and used it for medical bills by now . Not happy with the service .They are quick to sms that your debit order is coming off to make sure you have funds , but they are not fulfilling their side of the service .