CR
Cameron R
1 reviews | Active since Jan 2011
03 Aug 2021, 17:52
False information by consultants
Useless consultants who will lie to your face. I am allowed to claim a max R1200 per visit and now they are saying R750 per year. That's laughable and would be useless to anyone. I am now owed R2000 but the person is lying and giving me this 750 limit lie. Someone better call and fix this tomorrow or I will be going further and taking all legal and social media avenues. Don't know how they get this "limit" and if it was true then why did I get R1200 for each of the last 2?!
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Oneplan Insurance's replyOfficial
03 Aug 2021, 19:58Good day Cameron,
Thank you for taking the time to bring this to our attention and for allowing us the opportunity to further investigate the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; as we do have your fur-babies best interests at heart, one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention and for allowing us the opportunity to further investigate the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; as we do have your fur-babies best interests at heart, one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply03 Aug 2021, 19:58
Official
Good day Cameron,
Thank you for taking the time to bring this to our attention and for allowing us the opportunity to further investigate the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; as we do have your fur-babies best interests at heart, one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention and for allowing us the opportunity to further investigate the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; as we do have your fur-babies best interests at heart, one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan