1 reviews | Active since Sept 2016
False advertising
Just a word if warning to anyone who plans to use Oneplan pet insurance.When selecting a plan do NOT select the hospital plan as it is simply an accident plan. My dog potentially has cancer which needs to be removed and I was declined due to the fact that the policy states the following under a HOSPITAL PLAN.
“Accident” means a sudden, unexpected, unforeseen, unusual, unintended event which is diagnosed within 48 hours from time of event, causing injury to your Pet (it’s the stuff you don’t see coming), the result of which requires immediate medical attention to your Pet and will be assessed according to the Admission Matrix as listed under Section 4, Oneplan Pet Hospital “Special Conditions”.
This is accident cover not hospital
Way to look after your clients Oneplan, Utterly disgraceful. You claim to care about pets but you decline potentially life saving surgery
We sincerely apologize for any inconvenience and frustration caused by the service received. Our clients are important to us, and we aim to always provide them with the best service possible. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have looked into your matter and our findings have shown us that you currently have two separate policies with us. One is an Accident Plan, and the other is a Hospital Plan. The fur baby that the claim was submitted for is currently covered on the Accident Plan and not the Hospital Plan. The claim was processed in line with the terms and conditions of the policy as the Accident Plan only covers hospital admission as a result of an accident. Kindly refer to Section 4 of your policy schedule which defines what the policy covers and elaborates on what your fur baby is indemnified for. We always aim to assist and process claims received in line with the policy terms and conditions that we have made available in the policy schedule provided to you as well as on our website.
We do understand the stress that comes with an ill fur baby and wish Boomer a speedy and full recovery. Please do not hesitate to reach out to us should you require any further assistance regarding this matter.
Kind regards,
One Plan
We sincerely apologize for any inconvenience and frustration caused by the service received. Our clients are important to us, and we aim to always provide them with the best service possible. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have looked into your matter and our findings have shown us that you currently have two separate policies with us. One is an Accident Plan, and the other is a Hospital Plan. The fur baby that the claim was submitted for is currently covered on the Accident Plan and not the Hospital Plan. The claim was processed in line with the terms and conditions of the policy as the Accident Plan only covers hospital admission as a result of an accident. Kindly refer to Section 4 of your policy schedule which defines what the policy covers and elaborates on what your fur baby is indemnified for. We always aim to assist and process claims received in line with the policy terms and conditions that we have made available in the policy schedule provided to you as well as on our website.
We do understand the stress that comes with an ill fur baby and wish Boomer a speedy and full recovery. Please do not hesitate to reach out to us should you require any further assistance regarding this matter.
Kind regards,
One Plan