1 reviews | Active since Jun 2017
Faith restored - thanks to Palesa Kgatle
<p>We've been struggling for months to get funds dropped onto our card using the *120* entry. The app which I've downloaded months ago did not work at all so I stuck to this phone/dail entry. FINALLY an angel named Palesa Kgatle came along (from the claims department) and informed me that this entry on your phone does not work anymore! For months no one informed us of this change. It must be done through the app and call centre. She loaded all my funds which we had to pay to the doctor ourselfs onto my card within 45 miutes.</p> <p>Thanks for the great service!</p> <p> </p>
Hi Nicole,
Thank you for taking the time to post this wonderful compliment for the service you received from Palesa.
We have migrated our systems over to the new and improved Oneplan App and have had active campaigns to call our clients back and inform our clients of the new app.
The app has been designed to provide an even better customer experience as it allows all our clients to be able to load claims, upload invoices, view your policy documentation and to chat to one of our consultants with any query you might have regarding your policy.
If you haven’t yet downloaded our super efficient Oneplan Mobile Application please do so now by searching Oneplan in your app store and clicking download.
Kind Regards
Oneplan
Hi Nicole,
Thank you for taking the time to post this wonderful compliment for the service you received from Palesa.
We have migrated our systems over to the new and improved Oneplan App and have had active campaigns to call our clients back and inform our clients of the new app.
The app has been designed to provide an even better customer experience as it allows all our clients to be able to load claims, upload invoices, view your policy documentation and to chat to one of our consultants with any query you might have regarding your policy.
If you haven’t yet downloaded our super efficient Oneplan Mobile Application please do so now by searching Oneplan in your app store and clicking download.
Kind Regards
Oneplan