Fail to make payment within reasonable time - unpaid invoice reached 120 day over due.

Item: Oneplan Insurance
Rating: 1
Author: Jacqueline P

An ongoing battle for 17 weeks now to have radiologists invoices paid! Radiologist now added interest to the invoice a 3rd time due to non payment.

One plan is sure diligent to add their yearly increase and debit my account monthly for their payment but leaves me with the embarrassment of making excuses why invoices are not being paid!

This is now the second instance where Oneplan does not keep to their own 30 day payment policy. Unpaid invoice has reached 120 days now.

UNACCEPTABLE!

Helpful (0)

Replies (1)

Oneplan Insurance's replyOfficial

13 Apr 2023, 09:48

Good day Jacqueline,

Thank you for taking the time to bring this to our attention.

We sincerely apologize that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.

We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.

Once again, we apologize for any inconvenience caused and we hope to restore the experience.

Kind Regards,
Oneplan

Oneplan Insurance's reply13 Apr 2023, 09:48

Official

Good day Jacqueline,

Thank you for taking the time to bring this to our attention.

Once again, we apologize for any inconvenience caused and we hope to restore the experience.

Kind Regards,
Oneplan