RH
Ruan H
1 reviews | Active since Sept 2019
30 Aug 2022, 13:46
Extremely unhappy
I took out my pet insurance 3months ago and still haven’t received my card and no communication from their side. Only thing they are fast at doing is taking your installment every month
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Replies (1)
Oneplan Insurance's replyOfficial
30 Aug 2022, 15:42Good day Ruan,
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Aug 2022, 15:42
Official
Good day Ruan,
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan