SM
Samukelisiwe M
1 reviews | Active since Apr 2024
09 Apr 2024, 16:08
Extremely poor service
I was meant to be assisted by Shansten Mc Kenzie poor guy has no clue on how to do his job. The service was terrible and I wouldn’t recommend Oneplan because of him. This was for a medical cover
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Oneplan Insurance's replyOfficial
09 Apr 2024, 16:37Hi Samukelisiwe,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your query and we have escalated the matter to the relevant department as we would love to gather more information on this particular matter so we may assist you further.
One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Oneplan Insurance's reply09 Apr 2024, 16:37
Official
Hi Samukelisiwe,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your query and we have escalated the matter to the relevant department as we would love to gather more information on this particular matter so we may assist you further.
One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan