JS
Jyotisha S
1 reviews | Active since Mar 2019
16 Feb 2023, 23:34
Extremely long waiting period for claims to be processed
I have had my pet insurance since 2016 and since then never had an issue with one plan my claims are always paid with my own cash and reimbursed within 3-5 days max. I submitted a claim on 23 Jan to date it is still pending I followed up and was told there is a back log. Very disappointing service delays in terms of refieving claims. I recommend this pet insurance to all my friends and family but after this experience I'm rethinking this choice. It seems like the service levels gave dropped substantially.
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Oneplan Insurance's replyOfficial
17 Feb 2023, 08:45Good day Jyotisha,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that should the invoice reflect a corrective procedure we would require the Vet to complete a claims form as the claim could be reviewed under the in-hospital benefit. We will be in contact with the Vet in order to obtain the required information and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that should the invoice reflect a corrective procedure we would require the Vet to complete a claims form as the claim could be reviewed under the in-hospital benefit. We will be in contact with the Vet in order to obtain the required information and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply17 Feb 2023, 08:45
Official
Good day Jyotisha,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that should the invoice reflect a corrective procedure we would require the Vet to complete a claims form as the claim could be reviewed under the in-hospital benefit. We will be in contact with the Vet in order to obtain the required information and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that should the invoice reflect a corrective procedure we would require the Vet to complete a claims form as the claim could be reviewed under the in-hospital benefit. We will be in contact with the Vet in order to obtain the required information and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan