1 reviews | Active since Jul 2025
Extremely Frustrating and Unprofessional Claims Experience
I am beyond disappointed with One Plan Insurance. The claim process is incomprehensible, takes far too long, and the staff are unhelpful and downright rude.
I recently had a pre-paid claim reversed WHILE I was on my way to a doctor’s appointment. I emailed "Comfort" from the waiting room at 09:50, explaining that my appointment was at 10:00 and requesting that he call me after 11:00 to discuss the matter. Despite this, he called me twice at 10:15, clearly while I was still with the doctor, and then sent me a rude and condescending email saying I should answer the phone when he calls. This level of disrespect is unacceptable.
One Plan advertises easy claims and prepaid access to funds so members can pay their doctors and get their prescriptions. In my experience, this is completely false. I’ve tried to claim three times, and every single time it’s been a difficult, delayed, and stressful process.
I even asked to speak to a senior staff member today, and have yet to receive a callback. The lack of accountability and care is shocking.
I feel misled by the promises made when I signed up. I cannot recommend them to anyone
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and would like to thank you for taking our call to discuss the events leading up to the complaint. It truly saddens us to hear that you would like to cancel your policy due to your experience. As per Section 6 of the policy schedule, under the heading Cancellation or Alteration, point number 2 states " Cancellation requests must be sent in writing to ***. There is a thirty-one (31) day (one calendar month) notice period for all cancellation requests."
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we apologize for the experience you've had.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and would like to thank you for taking our call to discuss the events leading up to the complaint. It truly saddens us to hear that you would like to cancel your policy due to your experience. As per Section 6 of the policy schedule, under the heading Cancellation or Alteration, point number 2 states " Cancellation requests must be sent in writing to ***. There is a thirty-one (31) day (one calendar month) notice period for all cancellation requests."
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we apologize for the experience you've had.
Kind regards,
Oneplan.