1 reviews | Active since Feb 2022
Extremely disappointed :(
I'm merely writing this review out of so much disappointment... I am about 33 weeks pregnant, and have fought with one plan since the beginning of my pregnancy for the cover of my birth. They have already in the beginning of my pregnancy come to a conclusion that my birth will not be covered in September after we canceled our plan (of which we were long over our 12 month waiting period) due to some issues we had with our then bank but after resolving our issues it was to late and our policy was already canceled after I think 2 months of missed payments... We immediately rejoined onto our EXECUTIVE plan again.
The point of my complaint is that I feel like ONE PLAN could really have assisted myself and my husband by helping us with our Maternity benefits. I have one month to go before I have to give birth and we are still so clueless as to what we are going to do, or where we are going to get the money to pay for my birth and yet we are ACTIVE EXECUTIVE members on Oneplan. We have been to the public hospital to do enquiries and to say that it is horrible is an understatement... They told me when I got there that there are no beds.
I TRULY FEEL LIKE ONE PLAN LET US DOWN, YOU HAVE TRULY MADE MY PREGNANCY WHAT SHOULD HAVE BEEN THE MOST BEAUTIFUL TIME OF MY LIFE THE MOST HORRIBLE EXPERIENCE, I HAVE BEEN STRESSED OUT FOR MOST OF MY PREGNANCY.
I have referred so many of my friends and family to join ONE PLAN, they are all now active members and this is the thank you that I get.
Thank you for taking the time to bring this to our attention and congratulations on the pregnancy, we wish you and your new bundle of joy the best of health.
We apologize for the circumstances under which your Hellopeter posting has reached us, and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
The Grace Period is fifteen (15) days from the first day of the month in which the Premium was due. Should the premiums be returned or rejected for any reason, the policy will be immediately suspended for the Grace Period of fifteen (15) days. Payment of your outstanding premium must be received before the fifteenth (15th) day of the month in which it is due. Should your premium not be successfully received for two (2) consecutive months, your policy will automatically be set to cancel. Oneplan reserves the right to cancel the policy after the non‐receipt of a Premium within the Grace Period.
We are aware that your new policy was taken out in November 2022, 2 months after the break in cover, and due to the break in cover, new waiting periods are applicable and will need to be served before any claims can be made. This information was communicated to you in January 2023.
Kindly note that certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention and congratulations on the pregnancy, we wish you and your new bundle of joy the best of health.
We apologize for the circumstances under which your Hellopeter posting has reached us, and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
The Grace Period is fifteen (15) days from the first day of the month in which the Premium was due. Should the premiums be returned or rejected for any reason, the policy will be immediately suspended for the Grace Period of fifteen (15) days. Payment of your outstanding premium must be received before the fifteenth (15th) day of the month in which it is due. Should your premium not be successfully received for two (2) consecutive months, your policy will automatically be set to cancel. Oneplan reserves the right to cancel the policy after the non‐receipt of a Premium within the Grace Period.
We are aware that your new policy was taken out in November 2022, 2 months after the break in cover, and due to the break in cover, new waiting periods are applicable and will need to be served before any claims can be made. This information was communicated to you in January 2023.
Kindly note that certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions.
Kind Regards,
Oneplan