TK
Thohida K
1 reviews | Active since Feb 2025
25 Feb 2025, 17:15
Extremely Bad service
Very disappointed with their service. I have been a long time client. The staff read out from a computer script without even listening to your request. Firstly, you have to wait forever for them to answer you calls and when you do get through the staff are laughing in the background while one says to you. We are experiencing call volume. They promise to call you back but never do., I would not recommend anyone to take a policy with this company.
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Replies (1)
Oneplan Insurance's replyOfficial
25 Feb 2025, 19:30Dear Thohida,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and upon investigation have noted that our consultants have on numerous occasions attempted to contact you, to no avail. When contact was established, you were informed that we no longer accept hand-written invoices for claims processing.
As per the updated policy schedule, an example of the detailed invoice we require for claims is included. Please check your email for the policy schedule.
Furthermore, we offer various platforms of communication that you may utilize to reach us i.e. WhatsApp at ***, calls on ***, and emails at ***. Please feel free to reach out to us.
We appreciate the opportunity to provide clarity and address your concerns, and once again, we sincerely apologize for any inconvenience caused to you during this experience.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and upon investigation have noted that our consultants have on numerous occasions attempted to contact you, to no avail. When contact was established, you were informed that we no longer accept hand-written invoices for claims processing.
As per the updated policy schedule, an example of the detailed invoice we require for claims is included. Please check your email for the policy schedule.
Furthermore, we offer various platforms of communication that you may utilize to reach us i.e. WhatsApp at ***, calls on ***, and emails at ***. Please feel free to reach out to us.
We appreciate the opportunity to provide clarity and address your concerns, and once again, we sincerely apologize for any inconvenience caused to you during this experience.
Kind regards,
Oneplan.
Oneplan Insurance's reply25 Feb 2025, 19:30
Official
Dear Thohida,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and upon investigation have noted that our consultants have on numerous occasions attempted to contact you, to no avail. When contact was established, you were informed that we no longer accept hand-written invoices for claims processing.
As per the updated policy schedule, an example of the detailed invoice we require for claims is included. Please check your email for the policy schedule.
Furthermore, we offer various platforms of communication that you may utilize to reach us i.e. WhatsApp at ***, calls on ***, and emails at ***. Please feel free to reach out to us.
We appreciate the opportunity to provide clarity and address your concerns, and once again, we sincerely apologize for any inconvenience caused to you during this experience.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and upon investigation have noted that our consultants have on numerous occasions attempted to contact you, to no avail. When contact was established, you were informed that we no longer accept hand-written invoices for claims processing.
As per the updated policy schedule, an example of the detailed invoice we require for claims is included. Please check your email for the policy schedule.
Furthermore, we offer various platforms of communication that you may utilize to reach us i.e. WhatsApp at ***, calls on ***, and emails at ***. Please feel free to reach out to us.
We appreciate the opportunity to provide clarity and address your concerns, and once again, we sincerely apologize for any inconvenience caused to you during this experience.
Kind regards,
Oneplan.