VV
Venita V
1 reviews | Active since Jun 2022
09 Aug 2023, 17:24
Excuses to pay out claims
In the past claims were successful. I've canceled my membership but while still covered and loaded a claim, Claim kept coming with excuses for not wanting to pay out.
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Oneplan Insurance's replyOfficial
10 Aug 2023, 08:00Good day Venita,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that a detailed legible invoice is required when claiming for day-to-day benefits. Once the funds have been utilized, we will require the detailed invoice for the claim to be finalized in order for any refunds to be processed. Should a client experience any issues with uploading the invoice via the Oneplan App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
Kindly note that a detailed legible invoice is required when claiming for day-to-day benefits. Once the funds have been utilized, we will require the detailed invoice for the claim to be finalized in order for any refunds to be processed. Should a client experience any issues with uploading the invoice via the Oneplan App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply10 Aug 2023, 08:00
Official
Good day Venita,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that a detailed legible invoice is required when claiming for day-to-day benefits. Once the funds have been utilized, we will require the detailed invoice for the claim to be finalized in order for any refunds to be processed. Should a client experience any issues with uploading the invoice via the Oneplan App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
Kindly note that a detailed legible invoice is required when claiming for day-to-day benefits. Once the funds have been utilized, we will require the detailed invoice for the claim to be finalized in order for any refunds to be processed. Should a client experience any issues with uploading the invoice via the Oneplan App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan