1 reviews | Active since Dec 2017
Excuse of a business!
I tool out the highest payment plan since July 2017. I have in total paid R2310 and have not even recieved my card! Therefore I have not been able to even register on the app and therefore could not claim or do anything! Everytime I phoned im to find out about the car they said 'We will deliver it asap'. Ugh please it has been 6 months already! I should actually get a refund as you guys offered absolutely no service! I have cancelled my policy and will refrain anyone from joining in the future! Thank you for nothing!
Dear Angie
Thank you for bringing this to our attention.
We have looked into the matter and have concluded that the incorrect delivery address was given from the onset.
We did send out a notification when the card was received confirming the delivery to which we did not get a response that it was incorrect.
We then attempted to deliver the card on 3 separate occasions, and on every attempt a call was made to the policy holder when we were at the address to which he did not answer.
We are sad that you still wish to cancel. Should you wish to reconsider health cover for your fur baby we will be happy to have Romeo as part of our family again.
Regards,
The Oneplan Team
Dear Angie
Thank you for bringing this to our attention.
We have looked into the matter and have concluded that the incorrect delivery address was given from the onset.
We did send out a notification when the card was received confirming the delivery to which we did not get a response that it was incorrect.
We then attempted to deliver the card on 3 separate occasions, and on every attempt a call was made to the policy holder when we were at the address to which he did not answer.
We are sad that you still wish to cancel. Should you wish to reconsider health cover for your fur baby we will be happy to have Romeo as part of our family again.
Regards,
The Oneplan Team