CB
Celeste B

1 reviews | Active since Sept 2012

09 Feb 2024, 10:58

Exceptional Staff

Kim Street from OnePlan Pet Medical Aid went above and beyond her duties to assist me today with a claim. Having a sick fur baby is such a stressful time and Kim not only kept me updated every step of the way, but she showed real and genuine concern for my baby. I will never go to any other company if OnePlan keeps people like Kim on their staff.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply09 Feb 2024, 12:55
Official
Hi Celeste,

Thank you for sharing your service experience with us. Your 5-star rating on the service received from Kim and the team is highly valued. 

Our clients and fur-babies are important to us, we aim to always provide them with the best service possible. We are so pleased to know that you are happy with the convenience of our claiming process as we understand that the hassles of medical claims, should be the last thing on your mind when your fur-baby is ill, and we are delighted to hear that you found an insurer that exceeds your expectations. Our paw buddies deserve to be treated with the utmost love and they are so lucky to have found a family as loving as yours. 
Please give our love and well wishes to Wurm.
 
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. 

Kind Regards, Oneplan