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Shannon C

1 reviews | Active since Nov 2016

01 Feb 2021, 13:46

Exceptional Service from the Claims Department

After a couple of weeks of back and forth, I would just like to thank the One Pet team for all their help with the processing of my dogs accident claim. And especially thank you to Takalani for resolving the last issue with the claim and an amount that was meant to have been paid but that was actually a duplicate. I really stressed when I received the sms but luckily all was resolved.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply01 Feb 2021, 15:05
Official
Hi Shannon,

Thank you for sharing your service experience with us and for taking the time to compliment Takalani and the team. We are pleased to hear that we were able to create a memorable experience for you. 
We hope that Narnia is having a speedy recovery. Please give our love to Narnia, Ella and Deci. 

We are glad to have been with you for the past 5 years and look forward to an even longer and more fruitful relationship. 

Kind Regards,
Oneplan