exceptional service

On the 5th Of January, I received an sms from One Plan saying my debit order was reversed i should call them for assistance. It turns out that the lady (Ayanda Kunene) had not done things accordingly as per our email conversations, but Miss Cynthia Kekana patiently assisted with changing my debit order date and escalating the call to their accounts department and further explaining exactly how One Plan works. Thank you for the great service Cynthia.